To be fair, I recently bought tickets through one of Ticketmaster's indie competitors, and while the fee was more reasonable, I was disappointed to note that their fee, also, was non-refundable in the event of cancellation. Perhaps it's not the ticketing agent's fault the concert was cancelled, but it seems like this is the sort of regrettable situation in which a company would like to foster goodwill, not sour people on the concert experience in general.
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